Questions (FAQ)
What types of products do you offer?
We offer travel-themed posters, perfect for decorating children’s rooms. You can choose between ready-to-use posters or fully customize them with your preferred locations and colors. Posters can be purchased individually or in personalized sets.
In addition to posters, we now also feature books available via Amazon. These are thematically linked to our universe and can be ordered directly through their platform.
How can I customize a poster?
You can customize your poster by selecting your preferred locations and color scheme using the customization form during the order process.
Are customizations free?
Yes, all customizations are free. You can request a preview before ordering via our contact form. If you order directly, we’ll still send you a digital proof before shipping so you can approve the final design.
Can I purchase posters in bulk?
Yes! You can buy posters individually or in sets of 2, 3, 4, 6, or more. You can either customize each one during the order process or contact us directly for a personalized quote.
What is the production and delivery time for posters?
Production time is approximately 10 days. Delivery time varies by location: we ship mainly to Europe and North America. You’ll receive an estimated delivery date when your order is confirmed.
What about books?
Books are sold via Amazon. When you click on a book link, you’ll be redirected to Amazon where you can complete your purchase. Shipping and delivery conditions are handled by Amazon.
What payment options are available?
We accept credit card payments for poster orders placed directly on our site. Book purchases on Amazon are subject to their payment options.
Can I modify my poster order after it has been placed?
If you want to make changes, contact us as soon as possible. We’ll do our best to accommodate your request if production hasn’t started yet.
What materials are used for your posters?
All posters are printed on high-quality paper for lasting durability and vibrant colors. Each item is crafted with care for a professional finish.
What if I receive a damaged product?
If your poster arrives damaged, please contact us with photos. We’ll review the situation and arrange a replacement or refund depending on the issue.
For books purchased via Amazon, please contact their customer service directly for support.
Can I return or exchange a poster?
Yes. In accordance with Directive 2011/83/EU on consumer rights, you have 14 days from receipt to request an exchange or refund. Return shipping costs are your responsibility. Once we receive the item, we’ll process your request within 7 days.
Can I return a book ordered via Amazon?
Returns for books must be processed through Amazon and are subject to their policies.
Can I track my order?
Yes. For posters, you’ll receive a tracking number via email once your order is shipped. You can use it to follow the delivery online.
For books, Amazon will provide tracking details once the order is confirmed.
What if I have more questions?
Feel free to contact us through the contact form on our website. We aim to respond within 24 to 48 hours.