Questions (FAQ)
What types of products do you offer? We offer travel-themed posters, perfect for decorating children’s rooms. You can choose between ready-to-use posters or fully customize them with your preferred locations and colors. Posters can be purchased individually or in personalized sets.
How can I customize a poster? You can customize your poster by selecting your preferred locations and color scheme using the customization form during the order process.
Are customizations free? Yes, all customizations are free. You can request a preview before ordering via our contact form. If you order directly, we’ll still send you a digital proof before shipping so you can approve the final design.
Can I purchase posters in bulk? Yes! You can buy posters individually or in sets of 2, 3, 4, 6, or more. You can either customize each one during the order process or contact us directly for a personalized quote.
What is the production and delivery time for posters? Because our posters are custom-made on demand via Printful, production typically takes 2 to 5 business days. Delivery within the United States is completely free and generally takes an additional 3 to 7 business days, depending on your exact location. You’ll receive a tracking number once your order ships.
What payment options are available? We accept major credit cards and other secure payment methods indicated at checkout.
Can I modify my poster order after it has been placed? If you want to make changes, contact us as soon as possible. We’ll do our best to accommodate your request if production hasn’t started yet.
What materials are used for your posters? All posters are printed on high-quality, durable paper with vibrant colors for a professional finish.
What if I receive a damaged product? If your poster arrives damaged or defective, please contact us with photos within 14 days of delivery. We’ll review the situation and arrange a replacement or refund.
Can I return or exchange a poster? Because our posters are personalized and custom-made, returns are handled on a case-by-case basis. If you have an issue with your order, please reach out to us within 14 days of receipt.
Can I track my order? Yes. Once your poster is printed and shipped, you’ll receive a tracking number via email so you can follow its delivery online.
What if I have more questions? Feel free to contact us through the contact form on our website or at contact@malowanka.fr. We aim to respond within 24 to 48 hours.