Delivery:

  1. Shipping Time: We aim to process and dispatch orders within 7 business days after receiving the order. Shipping times may vary depending on your location and the shipping method chosen during checkout.

  2. Shipping Methods: We offer a range of shipping options to accommodate your preferences. Please note that delivery times are estimates and may be subject to unforeseen delays, especially during peak seasons.

  3. Shipping Fees: We offer free shipping on all orders, making it easier for you to enjoy our products without worrying about additional costs.

  4. Order Tracking: Once your order is dispatched, you will receive a tracking number via email that allows you to monitor the progress of your delivery.

  5. Delivery Address: Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or non-delivery due to incorrect address information.

Returns:

  1. Return Eligibility: We want you to be completely satisfied with your purchase. If you are not satisfied with your order, you may initiate a return within 14 days of receiving your items.

  2. Item Condition: Returned items must be in their original condition, unused, and with all original packaging intact. Please include the RA number on the outside of the package and a copy of the original packing slip or invoice inside.

  3. Return Shipping: The cost of return shipping is generally the responsibility of the customer unless the return is due to a mistake on our part or if the item received is defective or damaged. We recommend using a trackable shipping method to ensure successful return delivery.

  4. Refunds or Exchanges: Once we receive and inspect the returned item(s), we will process either a refund to your original payment method or an exchange for a different item, based on your preference.

  5. Damaged or Defective Items: If you receive a damaged or defective item, please contact us within 14 days of receipt. We will arrange for a replacement or refund, including return shipping costs.

Contact Information:

For any inquiries regarding delivery and returns, please reach out to our customer service at: contact
Your satisfaction is important to us, and we are here to assist you throughout your shopping experience.

By shopping with us, you agree to adhere to our delivery and returns policy. Thank you for choosing Malowanka for your shopping needs.

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